COVID-19 Branch Update

Category: COVID-19 Messaging
03/19/2020

EFFECTIVE MONDAY, MARCH 23.

FOR THE HEALTH AND SAFETY OF OUR TEAM AND OUR COMMUNITY, BRANCH SERVICES AT ALL LOCATIONS ARE OPEN BY APPOINTMENT ONLY.

Phone appointments can be made:

  • By scheduling an appointment online 
  • Through our Mobile App
  • By calling our Member Contact Center- 800.856.7328

When you schedule a phone appointment you can: 

  • Open a new account
  • Apply for a loan 
  • Chat with a Member Service Representative

Teller Transaction Options: 

  • Drive-Up or Live Video Tellers
  • ATMs
  • Night Drop
  • Remote Deposit in our Mobile App

Try One of Rogue’s Many Digital Options for Service!

Online & Mobile Banking

  • Deposit checks, pay bills, check your balance, make transfers, send money to friends, family and more.

Express Teller Machines:

  • Many of our locations feature where you can conduct almost any transaction with a Live Video Teller
  • Monday-Friday 7AM-7PM
  • Saturdays 8AM-5PM

ATMs

  • Rogue members have access to over 30,000 ATMs nationwide.

Phone Appointments:

  • Go online to schedule  your appointment today!

Member Contact Center:

  • Monday-Friday 7AM-7PM
  • Saturdays 8AM-5PM

HERE TO HELP 
We are suspending, reversing and reducing fees for our members during this time. If you're facing financial hardship due to an interruption in income, we're here to lighten some of the load.

We have:

  • Eliminated the $1 fee for using a non-Rogue or CO-OP ATM*
  • Waived the early withdrawal penalty on Certificates
  • Waived pay-by-phone fees

Give us a call and we may be able to help with:

  • Refunding non-sufficient fund fees
  • Refunding late fees on loans
  • Offering loan payment** skips
  • Offering mortgage loan payment** deferments up to 90 days
  • Finding solutions for your unique situation

YOUR credit union continues to be a trusted, safe and secure local financial institution. We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

 

*ATM fees may still be charged by the other financial institution or vendor.

**Existing loans must be current to be eligible for deferment options.