COVID-19 Branch Update

Category: COVID-19 Messaging
05/18/2020

For information on the Economic Impact Payments click here. 

EFFECTIVE MONDAY MAY 18

All Rogue branches are open and ready to serve our members.

For the health and safety of our staff and members we are observing social distancing best practices including: 

  • Cleaning and sanitizing spaces between appointments
  • 6' of space between people 
  • Limiting the amount of people in a branch at a time
  • Appointments are highly encouraged for new loans or accounts
  • No appointment necessary for Teller transactions

Phone appointments for our Member Service Representatives can be made:

  • By scheduling an appointment online 
  • Through our Mobile App
  • By calling our Member Contact Center- 800.856.7328

When you schedule a phone appointment you can: 

  • Open a new account
  • Apply for a loan 
  • Chat with a Member Service Representative

 

Digital Options for Service!

Online & Mobile Banking

  • Deposit checks, pay bills, check your balance, make transfers, send money to friends, family and more.

Express Teller Machines:

  • Many of our locations feature where you can conduct almost any transaction with a Live Video Teller
  • Monday-Friday 7AM-7PM
  • Saturdays 8AM-5PM

ATMs

  • Rogue members have access to over 30,000 ATMs nationwide.

Phone Appointments:

  • Go online to schedule  your appointment today!

Member Contact Center:

  • Monday-Friday 7AM-7PM
  • Saturdays 8AM-5PM

HERE TO HELP 
We are suspending, reversing and reducing fees for our members during this time. If you're facing financial hardship due to an interruption in income, we're here to lighten some of the load.

Local Available Resources: Food, Housing & Shelter, Employment and Child Care

We have:

  • Eliminated the $1 fee for using a non-Rogue or CO-OP ATM*
  • Waived the early withdrawal penalty on Certificates
  • Waived pay-by-phone fees

Give us a call and we may be able to help with:

  • Refunding non-sufficient fund fees
  • Refunding late fees on loans
  • Offering loan payment** skips
  • Offering mortgage loan payment** deferments up to 90 days
  • Finding solutions for your unique situation

YOUR credit union continues to be a trusted, safe and secure local financial institution. We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

 

*ATM fees may still be charged by the other financial institution or vendor.

**Existing loans must be current to be eligible for deferment options.