Meet Member Solutions

Member Solutions Is Here for You!

January, the first month of a new year! The beginning of the year presents an opportunity to start anew, to right the ship and kick off a new you. Well, all the wonder and excitement is real and really important, but let me shed some light on the January of my world. To get a full view, we need to back up a month.

Let’s get back to the blissful month of December, with all the holiday magic in the air. Songs of the season ringing in tidings and joy, it all reminds me of a pizza. A “pizza” you ask? Yes, December is like a giant pizza, your favorite kind. You lovingly craft every bit of it, and for nearly 31 days you have relished the idea of it! Then it’s finally done, fresh out of the oven. Even though you know that it’s molten hot, the temptation is too great, and you take a massive bite and your mouths on fire. Now its January. The month of third degree burns to your budget and steaming pile of regret for your lack of self-control. If this mental image is uncomfortably familiar, I have good news. You and your finances are amongst friends.

Here in the Member Solutions Department, we do fully understand the “pizza” phenomenon. Here are a few ideas to help regain peace and financial healing in your household:

  1. Put some ice on it! – It’s important to stop the trauma. Give the credit cards and your wallet a rest. Don’t dig the hole deeper. It is impossible to get out of debt by borrowing more.
  2. Assess the damage – Take a deep look at where you are financially and what it will take to ease the burden of overspending.
  3. Make a plan – Get creative. Have fun with it. Challenge yourself to find ways to save and use those wins to gain momentum, such as Rogue’s Save the Change program.
  4. Make the call – If you find yourself financially drowning, this is the single most important step. Rogue is here for YOU, our member! Whether it be because of your own doing, or a catastrophic event, our Member Solutions counselors are happy to work with you. We want you to be financially successful and we have many ways we can help.

Here are a few words from our Counselors:

“The member solutions team at Rogue sets itself apart from the standard collection practices of most other financial institutions. It’s not very often you have a financial institution willing to go the distance quite like the member solutions team. Regardless of the situation, our team will do everything in our power to secure a positive outcome for all parties involved using our loyalty filter, service promises, guiding values and common understanding that life happens. As long as we are able to communicate, develop a plan, and ensure follow through on commitments are kept we are always willing to try and make it work. Every member, every moment.” – Jessica S., Member Solutions Counselor

“Compassion in collections is what comes to mind when I think of our Member Solutions team! Our ultimate goal is to help our members through their temporary financial hardship but in the event that goal is not met and it becomes more long term, we strive to help them bounce back even after charge-off. Whether that be us working with them directly to resolve their debt overtime or utilizing our partnership with CSO Financial who encompass our same guiding values.” – Jessica M., Member Resolution Specialist - Recovery

“I always make sure to take the time to listen to what our members are going through and find creative ways to help them get back on track financially; every situation is unique and so is the arrangement that we set with them. The best feeling is when you are able to work closely with a member, get them on a payment plan to get caught up, and then they call you just to say “hello” after all is said and done. That is when I know that I have made an impact and that what I do for our members matters.” – Courtnie S., Member Solutions Counselor

“Communication is the key. Without communication, members may be unaware of all the solutions we can offer to help them get back on track. Our goal is to offer trusted guidance to assist our members in meeting their financial obligations during times of financial hardship.” – Mayra C., Assistant Member Solutions Manager

"It is my sincere desire that you never find yourself in a financial hardship, but this does happen. Rogue’s Member Solutions can offer financial guidance and help you find financial peace. Rogue’s success comes from focusing on providing our members with exceptional experiences and service from the heart. I believe that understanding that we all experience our own form of “pizza” moments sets our Member Solutions team apart from other financial institutions. Every member matters, in every moment." - Liane C., Asset Protection Manager