Phishing and Robocalls

Each year, thousands of people fall victim to telephone scams -- ranging from a few dollars, to their life savings. These scammers may appear very friendly; often calling you by your first name, making small talk, even asking about your family. Others may pose as a company you recognize and trust and send you mail, text messages or place ads to convince you to call them. Everyone is a potential target. These scammers are aggressive and are focused on your money.

Scammers may attempt to lure you with some enticing offers -- such as prizes, products or services as bait. A few examples of the “offers” you might receive are: Travel Packages, credit and loans, exaggerated business and investment opportunities, charitable causes, high-stakes foreign lotteries, extended car warranties or “free” trial offers. Their goal is to pressure you into giving them personal information, such as cardholder name and address, full card number, card expiration date, 3-digit security code on back of the card, PIN number (Personal Identification Number), bank account information,  email address, even social security numbers.

Some scammers may use Caller ID Spoofing. This is when the person calling pretends to be someone else and they sometimes support their ruse by manipulating the way the Caller ID information displays on your phone. An example of this would be the person calling is pretending to be a court official, a representative of a government agency or a local business. Then they start demanding payment, personal information or banking information.

Another type of call to be cautious about is a “Robocall”. A robocall is an automated telephone call that delivers a recorded message, typically on behalf of a political party, a telemarketing company or a financial institution. Once you call the phone number back, a scam artist may represent themselves as someone official and ask for personal information or offer you a loan or credit card increase etc.

We want to assure you that Rogue Credit Union will never contact you to ask for personal information. Please keep in mind that if an offer seems “too good to be true” it probably is. If the phone call is unsolicited and you start to feel uncomfortable, the best plan of protection is to avoid providing any personal information to the caller, and hang up. If you believe you’ve become a victim of a scam, call our Member Contact Center at 800-856-7328.